Frequently Asked Questions

PlayNow connects you with exclusive discounts from sports clubs and communities. Enjoy playing your favorite sports and activities. Simply browse our available coupons, select the ones you want, and redeem them at the merchant location on the spot. It's that easy!

It's simple! Create your account, choose your subscription badge and enjoy the deals and benefits available to you. You can redeem this code at our partner location, depending on the specific order. Some deals and discount may require advance booking so please check the specific terms for each offer.

PlayNow is currently available in major cities across the UAE, including Dubai, Abu Dhabi, and Sharjah. We're constantly expanding to new locations, so if we're not in your area yet, stay tuned!

Yes, you'll need to create a free account to choose your subscription badge and manage your deals. Creating an account allows you to keep track of your purchases, save favorite deals, and receive personalized recommendations.

You can reach our customer support team via email at support@playnow.ae, by phone at +971 4 123 4567, or through the contact form on our website. Our support hours are Monday to Friday, 9am to 6pm.

Registering and creating your app account is free. You may choose to subscribe to a PlayNow Badge to enjoy exclusive and amazing sports activity deals and discounts.

It's simple! Create your account, choose your subscription badge based on your preference and enjoy the deals and benefits available to you. We have three (3) tier-offering that suits your need and affordability - Bronze, Silver and Gold. It is a monthly subscription that leaves you the hassle of purchasing multiple deals each time, making it more economical and hassle-free!

You may upgrade your badge subscription anytime, just go to your account and manage your subscription. The new subscription will be activated on the following month and current subscription will expire by the end of the month.

Yes, you can cancel your PlayNow subscription at any time from your account settings. Your benefits will continue until the end of your current billing period, after which your account will revert to the free tier.

You can update your account information, including your name, email, password, and payment details, from the "Account Settings" section of your dashboard. Simply log in, navigate to your account settings, and make the necessary changes.

After subscribing to your preferred PlayNow Badge, you'll be able to redeem deals and discounts from our partners. Simply click "Redeem" on the offers and show them at the partner location to use. Simple!

Yes, all coupons have an expiration date, which is clearly displayed on the coupon details page before purchase. Make sure to use your coupon before it expires, as extensions are generally not possible unless specifically stated in the coupon terms.

The promotions and deals during your subscription period are redeemable every month. They are non-cumulative to the following month as we continuously improve our deal offerings monthly.

Not yet, currently we are working to make this feature available on our web app.

If you encounter any issues with a merchant or service, please contact our customer support team immediately. We take customer satisfaction seriously and will work with the merchant to resolve any problems. In some cases, we may offer a refund or credit for future purchases.

If you're a sports club or community interested in partnering with PlayNow, please visit our "Join as Partner" page or contact us via WhatsApp or email. We offer amazing partnership options to help you reach new customers and grow your business.

We partner with a wide range of businesses, including sports club, sports community, schools, fitness facilities, retail stores, fitness coaches and service providers. If you offer a product or service that would appeal to our customer base, we'd love to hear from you!

As a partner, you'll have access to a dedicated dashboard where you can create, edit, and manage your coupons and promotions. You can set limits on availability, track redemptions, and view detailed analytics on your campaigns' performance.

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support Apple Pay and Google Pay for a faster checkout experience. All payments are processed securely through our payment gateway.

Yes, we take security very seriously. All payment information is encrypted using industry-standard SSL technology. We do not store your full credit card details on our servers. Our payment processing complies with PCI DSS standards to ensure the highest level of security.

Charges occur at the beginning of each billing cycle in your subscription.

Yes, go to Account Settings > Billing to update your card or preferred payment method.

Please reach out to support@playnow.ae for your billing concerns.